Last updated: October 23, 2025

1. Introduction

Welcome to UniFi (“UniFi”, “we”, “us”, or “our”). We support healthcare practices with financial and operational services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website and when you interact with our services. By using our website or services, you agree to this policy. If you do not agree, please do not use the services.

2. Information We Collect

We may collect personal information from you in a variety of ways, including when you register, request a consultation, or apply for financing or payroll services.

Information you provide

• Contact details such as name, business name, role, email, phone, and address
• Practice information such as specialty, size, and existing vendors
• Application and onboarding data for services or financing
• Financial identifiers for processing or underwriting
• Preferences and communications, such as newsletter opt-ins

Information collected automatically

• IP address, browser type, device type, and operating system
• Website usage data such as pages viewed, time spent, and referral sources
• Cookies and pixel data used for analytics and personalization

Information from third parties

• Service providers such as analytics or payment processors
• Credit bureaus and lenders for financing applications
• Public and commercially available sources as allowed by law

3. How We Use Information

• To send SMS messages, voice calls, or emails using automated systems, where permitted by law and only with your consent.
• To provide, operate, and improve our website and services
• To process applications and evaluate eligibility for services
• To respond to inquiries and deliver customer support
• To send administrative or marketing communications (with consent)
• To detect and prevent fraud or security issues
• To comply with legal and regulatory obligations

We comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act by including identification, purpose, and opt-out instructions in all marketing communications.

4. When We Share Information

• With vendors and service providers who perform services for us
• With financial partners and lenders for financing applications
• To comply with laws, regulations, or legal requests
• During business transfers such as mergers or acquisitions
• With your consent or at your direction

5. Cookies and Similar Technologies

We use cookies and similar technologies to improve functionality and analyze traffic. You can manage or disable cookies in your browser settings, but doing so may affect site functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission or storage system is completely secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, and to withdraw consent or request data portability. To exercise your rights, contact us using the information below.

You may withdraw consent to receive marketing or automated communications at any time by using the opt-out instructions provided in the message or contacting us directly.

9. California Privacy Notice (CCPA/CPRA)

California residents have additional rights, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. We honor opt-out requests as required by law.

10. EEA/UK Privacy Notice (GDPR)

For individuals in the EEA or UK, our processing may rely on legal bases such as contract performance, legitimate interest, legal obligations, or consent. You may contact your data protection authority for more information.

11. HIPAA and Health Information

We are not a healthcare provider and generally are not subject to HIPAA. If health-related information is shared in connection with our services, we protect it according to this policy and applicable law.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided personal information, contact us to request deletion.

13. International Transfers

Your information may be processed in countries other than your own. We use appropriate safeguards such as standard contractual clauses where required by law.

14. Changes to This Policy

We may update this policy periodically. The “Last updated” date above indicates the latest version. Significant changes will be posted on this page.

15. Automated and AI Communications

Our systems may use artificial intelligence (AI) and automation to send texts, emails, or make phone calls.

These communications are intended to provide reminders, follow-ups, support, or information related to our services.

You may opt out of automated text or voice messages at any time by replying “STOP” or following the unsubscribe link in emails.

All AI-driven interactions are monitored by a human representative to ensure accuracy and appropriateness.

16. Accessibility

We are committed to making our website accessible to all users. If you experience any difficulty accessing content or functionality, please contact us at support@myunifi.care so we can assist.

17. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

UniFi
Email: support@myunifi.care
Website: myunifi.care